Terms and Condition
Holiday Bright LIMITED WARRANTY
Holiday Bright warrants that its products will be free from defects in material and workmanship for a period of “two seasons” from the date of shipment, with proof of purchase. A season is defined as 90 days. An exception to the “two seasons” warranty are the Motifs. The Motifs have a one season warranty. In the event that a warranty claim needs to be filed, do not wait to file a claim as most manufacturing defects, if any are found, arrive defective “right out of the box”. Please inspect all products upon receiving of the shipment. Warranty Exclusions apply. Please refer to the Warranty Exclusions section for further details.
WARRANTY EXCLUSIONS
This warranty is further conditioned upon the proper storage, installation, use, and maintenance of the product. Warranty is for the non-permanent, seasonal, installation and temporary use for no more than “two seasons” from date of shipment. A season is defined as commencing on the date the product is installed for use and ends at the time the product is not in use and is removed or put into storage. Foliage and fabric bow fading is NOT covered under warranty as foliage and the fabric from the bow may change color depending on the exposure level to UV rays. Accessories, electrical cords, and timers are NOT covered under this warranty. Although our metal products are coated with a durable exterior powder coat layer, rusting of the metal will occur over time when exposed to moisture; therefore, rusting of the metal is not considered a manufacturing defect and is NOT covered under warranty.
The above warranties do not cover and Holiday Bright, LLC will not be liable for any conditions attributable to (1) misuse, faulty installation, misapplication, extreme environmental conditions, lightning, electrical surges or acts of God, lack of compliance with applicable instructions, improper or inadequate maintenance, negligence, accident, or tampering which includes the removal of any identifying labels or altering the original design of the product; (2) the incompatibility, improper design, installation, maintenance of products, accessories, equipment or materials not supplied by Holiday Bright.
LIMITATION OF LIABILITY
Holiday Bright will not under any circumstances whether as a result of breach of warranty, tort, strict liability or otherwise be liable for consequential, incidental, special or exemplary damages, including but not limited to, loss of profits or revenues, loss of use of the product or any other goods or associated equipment or damage to any associated equipment, cost of capital, cost of substitute products, facility of services, down time cost, cost relating to removal or reinstallation of product or damages for personal injury or property or any claims of claimant’s customers. Holiday Bright’s liability on any claim, of any kind, for any loss or damage arising out of, resulting from or concerning any aspect of this warranty or from the product or services furnished hereunder shall not exceed the price of the specific product which gives rise to the claim.
If a product covered by this warranty fails to conform to this warranty and is returned by purchaser in accordance with Holiday Bright’s published Warranty Service Program during the warranty period, Holiday Bright will, at its option, either repair or replace the product or the non-conforming part thereof. For purposes of clarity, “repair or replace the product or the non-conforming part thereof” does not include any removal or reinstallation costs or expenses, including without limitation labor costs or expenses.
NON-TRANSFERABLE
This warranty only applies to the original purchaser. If a product covered by this warranty is returned by the original purchaser in accordance with Holiday Bright’s published Warranty Program during the warranty period, Holiday Bright will choose to repair or replace the said warranty product. If Holiday Bright chooses to repair or replace the product and is not able to do so because it has been discontinued or is not available, Holiday Bright may replace it with a comparable product of equal or lesser value of your choosing. If a comparable product is not available, the replacement item will be replaced, when back in stock, the following year as long as the item is not discontinued.
THE WARRANTIES AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER, EXPRESS OR IMPLIED, INCLUDING ALL WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OR TRADE. Purchaser’s exclusive remedy, and Holiday Bright sole liability, for any nonconformity or defect in any Product shall be only those explicitly set forth herein.
FILING A WARRANTY CLAIM
To file a warranty claim, please contact Holiday Bright through the “Contact Us” page, directly at (772) 579-2577, or send an email to info@theholidaybright.com. From there you need to provide your contact information, the information from your invoice, and tell us about the problem you are having with your holiday product. Please explain where the problem is occurring and be as specific as possible. It may also be required for you to submit pictures in order to expedite the claims process. Once the claim form is submitted, we will respond to your email and provide you with instructions for processing your warranty claim.
Packages received without proper identification will be returned to sender. For proper credit, all warranty returns must include a copy of the original invoice and/or packing slip. All shipping and handling charges associated with a return under warranty will be the responsibility of the owner. Upon inspection of the returned product, any items covered under warranty will be returned back to the owner at the expense of Holiday Bright. It will be at the discretion of Holiday Bright to determine if the entire item needs to be replaced or if the defect can be repaired with replacement parts only. If any defect relates to the lights on any metal frame, it may be necessary to strip the lights off the frame before returning the product back for warranty. The removal of the lights from the frame and the reinstallation of the replacement lights are at the expense of the owner.
If the returned product is shipped back to Holiday Bright for warranty or exchange and found to be damaged or non-functional due to user neglect and not from a manufacturing defect, the owner will be responsible for the return shipping charges and warranty coverage will not be an option.
RETURN POLICY
Due to the seasonal nature of this product, the retention of goods by the Buyer or for the benefit of the Buyer shall constitute an unconditional and absolute acceptance by the buyer. Therefore, we cannot accept any product returns, unless for merchandise that meets the requirements under our warranty policy. If your order was incorrect at the time of receipt please contact us within (14) days. We will be happy to provide you with the correct product or replacement parts at no cost to you. A call-tag along with the return instructions will be sent by email for the return of item(s) shipped in error.
CONTACT US
Phone: +1 (772)-579-2577
Email: info@theholidaybright.com
Address: 2349 SE Sidonia Street, Port St Lucie, FL 34952, United States
Support Hours
Monday to Friday: 9:00 AM – 5:00 PM
Company Information
Business Name: Holiday Bright Llc
Business Registration No: L24000015462
